Have you ever heard the phrase “A happy worker is more productive”? According to a note from Forbes magazine in February 2018, there have been several studies that directly relate a considerable increase in productivity with happiness in the workplace, demonstrating that this is a reality.
The human capital of organizations is a fundamental pillar that contributes to the success or failure of businesses. Let’s take advantage of the certifications in the matter of social responsibility and request within their criteria the topic of Good Treatment to implement it in the best way.
In Veggies from Mexico, we seek the benefit of both workers and member companies of our community, so it is an issue that we continually evaluate.
We can define good treatment as a behavior of respect for human dignity, which occurs in interpersonal relationships, in this case, within the work environment, regardless of the hierarchy within the organization, for example, from an employer or middle management to lower-ranking employees and, why not, in reverse.
Treating employees well is characterized by:
– The use of empathy to understand and make sense of the needs of others.
– Effective communication between people.
– The non-violent resolution of conflicts.
– An adequate exercise of hierarchy.
The above brings us as a result to make sense of the needs of others, genuinely.
Now, we can define abuse as a form of aggression that can be manifested in 2 forms, mainly physical abuse, and psychological abuse, which occurs within the framework of a relationship between at least 2 people.
The most obvious could be physical abuse, since it is easily observable in most cases, however, identifying the psychological issue is not such an easy task.
– Mistreatment affects the mood of the person who suffers it, triggering stress, depression, sleep problems, and demotivation.
– One of the main characteristics of mistreatment is the continuous offense towards a person or the tasks he/she performs.
– Negative criticism predominates.
– Isolation of a worker from his or her work group.
– Public discrediting of the worker.
– The worker is ignored by his or her boss or colleagues.
– Little physical contact with colleagues and management.
The first step is prevention, i.e., organizations should include in their training programs the topic of good treatment, seeking to raise awareness among middle management so that they know how to properly manage their subordinates and, likewise, among the rest of the workers so that they know how to identify and denounce any type of violence against themselves or their coworkers.
Companies should have defined protocols to eradicate this type of behavior, for example through training and the establishment of effective communication channels that seek to adhere to the complaints process and whistleblower hotline.
The companies that make up the VFM community currently have programs that promote these good treatment practices, following the guidelines of national (Article 122, paragraph VI of the Federal Labor Law) and international certifications and legislation.